The 21st Century is filled with technology. It is the increasing prominence of technology that exerts influences on many businesses and various other aspects of our society today. In a World Economic Forum report, the skillsets deemed essential in today’s 21st Century are curiosity, adaptability, communication, and digital literacy to name a few. It is a set of skills that contains a mixture of eternal skills, skills that have been consistently presented throughout the decades, such as communication and collaboration, and one that has only been added to the current 21st century, technological savviness.
It is inevitable to say that technological savviness is what distinguishes past essential skills from today’s must-have 21st-century skills, in light of this digital world. With digital technology having only been introduced to the world about a few decades ago, there is an unequal level of tech exposure across people of different generations.
In a multigenerational organization where people have to work together, using shared technology and digital tools to collaborate and deliver the results. Developing a 21st-century in-demand skill like the digital skill, for instance, is a mission for Learning and Development professionals. It is a mission to make sure all workforces are effectively equipped with this 21st-century in-demand technological skill. Specifically, it is a mission to ensure everyone, regardless of their generation, effectively acquires this digital skill across every employee age group.
Organizations with multigenerational workforce face the challenge of unequal familiarity levels of technological usage among their employees. Hence, when training and developing digital skills, a one-size-fits-all approach during the developmental session would not deliver the most effective results.
A better approach to closing the skill gap, which exists unequally across different generational workforces, is to understand the demographics of the learners. Tailoring the sessions and thoroughly designing the learning sessions to suit each generational group, to ensure effective digital skill acquisition across different employee age groups.
Specifically, a report by Chief of Staff Asia found that Millennials and Gen Z, for example, increasingly prefer flexibility and work-life balance in the post-pandemic world. Making online courses learning and virtual training, the training option that serves these workforce groups better, for instance.
Closing the digital skill gaps among multi-generational staff is the key to effective work collaboration in the 21st-century digital working climate, with technology being the in-demand skill that plays a part in everyday work functions and businesses.
Read more on digital skills and workforce retention during the resignation crisis by Chief of Staff Asia, Learning and Development Report October 2020 Edition. Click here to request the full report.
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Article by Nichanan Supunya, Associate Consultant at OnlyVenture Consulting