Jul 16 3 min read The Trillion-Dollar Distraction: Rushing to Code Imagine spending six months and hundreds of thousands of dollars building a state-of-the-art, AI-powered customer service platform, only to watch your customer satisfaction scores plummet. Why? Because while the algorithm was flawless, the user interface was frustratingly cold, and the automated responses felt dismissive to humans in stressful situations. This is the reality of the modern "AI rush." In the rac
